Blog posts tagged with »consumer complaints«

A Customer Service Manifesto: Consumer Satisfaction is the Future of Business

August 18, 2010


We recently completed some work for the consumer complaint start-up Groubal. When preparing a survey of customer satisfaction complaints on Twitter for their blog we were struck by how companies knowingly cause customer dissatisfaction through cost-savings in customer support, and how poor customer service has become almost expected. Many of us have come to accept […]